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The CMO’s Guide to Pinterest

The CMO’s Guide to Pinterest

February 16th, 2012     by ddeal    

Pinterest is a lot more than a shiny new tool to help you decorate your home – it’s a platform for marketers to build connected brands in visually compelling ways. In a  newly published point of view, The CMO’s Guide to Pinterest, my iCrossing colleague Sarah Kuntsal discusses how brands ranging from Real Simple to Nordstrom are thriving with Pinterest.

As Kuntsal asserts, any marketing executive who cares about creating close customer relationships and driving sales needs to take a close look at Pinterest. Although Pinterest is new, the social bookmarking tool has already attracted a loyal base of subscribers. The site is especially popular with female and arts/crafts enthusiasts between the ages of 25 and 44 – and this audience is highly engaged on Pinterest, which is a reason why major brands are taking notice.

According to Kuntsal, brands using Pinterest are realizing substantial increases in referral traffic. Real Simple reports that at times, Pinterest has even bested referrals from Facebook.

The CMO’s Guide to Pinterest provides brief case studies on how Real Simple, Nordstrom, and Lands’ End Canvas have generated brand love on Pinterest. The report offers six Pinterest best practices for your own brand, such as integrating Pinterest into your content calendar.

Pinterest continues to generate no shortage of attention. Other examples related to Kuntsal’s white paper include this Quora thread about brands on Pinterest, a recent TechCrunch article, and Brands, Businesses, and Blogs on Pinterest.

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The Internet Is Changing Our Understanding of Television – Eric Spiegelman – Voices – AllThingsD

The Internet Is Changing Our Understanding of Television – Eric Spiegelman – Voices – AllThingsD.

Four Weird Things the Internet Is Doing to Our Understanding of Television

February 16, 2012 at 3:21 pm PT

People seem really intent these days on fusing television with the Internet. On one level this makes no sense. Television technology works just fine and we all understand how to use it. We’re also in the midst of a golden age when it comes to programming; I can’t remember another time when there were this many good shows on. Also, television advertising rates are enormous compared to the Internet. There are people on YouTube who have more subscribers than top network sitcoms have viewers, yet they earn a minuscule fraction of the revenue. Television, as an industry, is strong.

On another level, however, I understand the motivation. When it comes to delivering audio-visual content to a wide audience, the Internet has lowered the barriers to entry so far that anyone with even the dinkiest camera can become a major broadcaster. The television industry may face a crisis of overhead when a large number of scrappy upstarts deliver comparable value with almost no fixed costs. Also, there are some aspects of the television business that the Internet simply does better, specifically when it comes to reaching an audience.

So there is the scent of blood in the water, and out of the resulting frenzy a few lessons have appeared. Here are four of them.

There doesn’t have to be a difference between a “channel” and a “show.”

You probably have a clear understanding about what a television channel is. Comedy Central is a channel. Your local CBS affiliate is a channel. A channel is the thing you tune in to at a specific time to watch a particular show. A channel runs a lot of shows on it. Time Warner Cable offers 900 channels. This seems like too many. Bruce Springsteen wrote “57 channels and nothing on.” That sounds so quaint now.

But if you have a conversation about YouTube channels with this concept of a “channel” in your head you may experience some cognitive dissonance. There are “tens of millions” of channels on YouTube. One company, Machinima, operates 3,380 of them. That’s literally 100 times as many channels as are owned by NBC Universal, and it’s not enough. YouTube just launched 100 more channels with premium content. YouTube must be using the word “channel” differently. Except they’re not.

Both a YouTube channel and a television channel deliver a stream of content from a transmitting device to a receiving one. Viewers tune in to a television channel by selecting its number; they reach a YouTube channel via its URL. The main difference is that the cost of creating a television channel from scratch is incredibly high, while on YouTube it’s pretty close to zero. Unlike television, a YouTube channel can turn a profit with very little programming. The comedian Ray William Johnson, for example, has one of the most lucrative channels on YouTube. It plays one show. That show adds 12 minutes of new programming per week.

If a channel online costs next to nothing, and you can build one around a single show, then why do television shows need television channels at all? Every once in a while there’s a lot of fuss about getting cable channels à la carte. But who cares about that when you can have à la carte programming?

I like to think about this in the context of “The Daily Show.” On cable, you’re limited to 30 minutes of “The Daily Show” per day, and you have to tune in at 11 pm or set your DVR to watch it. There could easily just be a “Daily Show” channel, with all the extra programming that Comedy Central now reserves for the Web site, plus spinoffs for the various “Daily Show” correspondents. More content means more places to sell advertising, which means more profit. One challenge, of course, would be getting the audience to modify its behavior, but new technology seems to be inspiring this already.

Programming can now be delivered to your television set through a remote control.

Let’s define “remote control” as a handheld piece of electronics that tells your television set what to do while you’re sitting on the couch. Smartphones and tablets fit into this category, and before you argue that this definition is too broad, I submit that an iPhone is no less a remote control than it is a camera. It commands your television set far more profoundly than your traditional remote control. At least, if you have an Apple TV. Which you should.

The Apple TV comes with a technology called AirPlay, which allows you to throw videos wirelessly from your phone or tablet to your television set. Got a movie sitting in iTunes on your computer? You can watch it on TV via AirPlay. Find a video you want to watch embedded on a Web site you read? If AirPlay is available, a little button will pop up and you can stream the video to your TV. Need some good recommendations? Try one of the many “discovery” apps out there, like Shelby.tv or ShowYou or VHX. They skim your Twitter and Facebook feeds looking for videos your friends have posted. And you can throw those to your TV.

There are apps for ESPN and Discovery Channel and PBS and other traditional channels that allow you watch their shows, on demand, on your TV, via AirPlay. There are also a growing number of apps for channels that have never been included in a traditional cable provider’s lineup. The Wall Street Journal’s news channel, WSJ Live, is one of them. Time Warner Cable doesn’t carry it, but my iPad does.

I should note that WSJ Live is also available in the main Apple TV library, so you don’t actually need to use AirPlay to watch it. But the fact that you can illustrates my point. The remote control has become a very personal device, one that you carry around with you all day long, one that you use to store and index your favorite media. A viewer is just as likely to watch a channel she’s added to her home screen as anything available in the cable menu. The programming of her choice routes through her remote control.

Marketing and distribution are often the same thing.

Last month, IFC released the entire first episode of the second season of “Portlandia” online a week before its airdate. They used an embeddable video player, so that any online publication could feature the episode on its Web site. Individual sketches from the show were also made available in the same way. IFC didn’t just tease the show or talk it up, they let people actually see it for themselves. The result was an 81 percent increase in viewership among 18-49 year olds when the show returned to the network.

There are few examples of this sort of thing happening before the Internet. A movie poster hanging in a theater where that movie is playing, perhaps, or a DVD insert in a magazine ad. But this is something the Internet does really well. A single sentence can promote a film and deliver it to your computer at the same time. Allow me to demonstrate: “This video is amazing.

That, of course, is the lifeblood of online publishing. Here’s something that resonated with me, I’m recommending it to you, my audience. They call it “curating” now. Somehow that word got separated from “blogging” recently, and I’m not entirely sure how or why. I think Tumblr and Pinterest had something to do with it. But curating, which is a thing bloggers do, is a distinct talent. It’s highly respected in other manifestations, such as museum curators or fashion buyers or television programmers. It was curators who spread that “Portlandia” preview around. And when you factor in the marketing power they brought to that show, and you consider how much a network pays to advertise a program in general, there’s only one conclusion to draw. Online curators are the most undervalued talent in the television industry.

A few of those new YouTube channels seem to recognize the power of the curatorial voice. Vice, Pitchfork, SB Nation and the Bleacher Report all received funding to create new YouTube programming. Presumably their editors will create shows that they’d want to watch themselves, and with that level of personal investment, they’d vouch for those shows to their readers.

Television is no longer that different from publishing.

Just last week, the Gawker Media site Kotaku announced a programming schedule similar to that of a television network. This strategy was conceived well over a year ago, and is designed to sell audience size to advertisers, the way television does, rather than pageviews, which have been dropping in value for years.

This is only the latest example of conceptual overlap. Video embedding took off after the launch of YouTube, turning online publications into versions of The Daily Prophet, that newspaper from Harry Potter with the magical moving pictures on the front page. Some Internet video hosting and streaming services are built on content management systems designed for online publishing. When you upload a video to Blip, the last thing you click to make it go live is “publish.” Awl Music, the music video channel launched by The Awl in January, is run entirely on Tumblr. You can watch it on a television set connected to Google TV.

Both traditional and online publishers are producing original video series with increasing frequency. Reuters, Slate and The Wall Street Journal all have news and documentary programming on the new YouTube channel lineup. The New York Times and New York Magazine have been doing their own video programming for years. It’s only a matter of time before some of these compete with the cable news channels.

Eric Spiegelman produces the Web series “Old Jews Telling Jokes,” which is about to launch its fifth season. He helped bring the hit Japanese television show “Retro Game Master” to Kotaku.com, and he helped launch AwlMusic.tv in partnership with TheAwl.com.

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Pinterest drive…

Pinterest drives almost as much traffic as Twitter, Google

The image-based social network is driving referral traffic to websites and blogs at an incredible rate of knots, ranking above the likes of Google+ and YouTube, according to new statistics from social firm Shareaholic.

by Helen Leggatt

pinterest-button1.pngThe image-based social network Pinterest has been around for a couple of years but it’s only in the last couple of months that interest in the virtual pinboard social network has soared.

In December, 2011, Hitwise listed Pinterest as one of the Web’s Top 10 and Time listed it in its Top 5 social networks of 2011. comScore reports that as of November, 2011, Pinterest had almost 5 million users.

New statistics, recently released by social sharing tools firm Shareaholic, reveal that Pinterest is pushing up the rankings to drive almost as much referral traffic (3.6%) as Twitter (3.61%) and Google (3.62%).

In fact, Pinterest now drives more referral traffic than YouTube (1.05%), Reddit (0.83%) and Google+ (0.22%).

The successful use of Pinterest by business will depend on many factors including whether the product or service offered “fits” with the visual aspect of the social network. Other than that, the possibilities of Pinterest use are limited only by the imagination.
Contests, promotions, new product development, consumer feedback, recruitment or brand awareness can all be developed using Pinterest, and more besides.

Success stories are already peppering the press including the 1million/month page views being achieved by 3-month old luxury lifestyle search engine LuxeFinds.com and the 10 million page views crafter Kate of The Small Things blog received.

Shareaholic’s referral traffic data is based on aggregated data from more than 200,000 publishers that reach more than 260 million unique monthly visitors each month.

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How do the top digital agencies’ mobile marketing services measure up?

How do the top digital agencies’ mobile marketing services measure up?

By Lauren Johnson

January 31, 2012

Reaching the masses

Forrester Research conducted an evaluation of the top digital agencies with mobile marketing services in the United States and found that SapientNitro, AKQA, Ogilvy, TribalDDB and Razorfish are ahead of the game.
The research company evaluated the agencies based on 37 criteria. The report details Forrester’s findings about how each agency measures up and plots where they stand in relation to each other, to help interactive marketers select the right partner for their mobile marketing efforts.
“Much has been written about the rapid pace of consumer adoption of the mobile Internet,” Forrester says in the report. “In fact, Forrester forecasts that the number of mobile Internet users will grow at an average of 9 percent year over year for the next five years.
“In response to this growth, nearly half of the interactive marketers we surveyed told us they planned to increase their mobile marketing budgets in 201,” the report says.
“To make the most of these budgets, interactive marketers are turning to digital agencies to create comprehensive and strategic mobile marketing programs that move their brands beyond experimentation and engage their mobile consumers effectively.”
Forrester’s evaluation focused heavily on strategy, execution, leadership and financial strength.
According to Forrester, SapientNitro, AKQA, Ogilvy, TribalDDB, and Razorfish lead the pack.
Client references played a big role in Forrester’s evaluation. These agencies were praised for their strategic thinking and execution skills.
Evaluations
SapientNitro was chosen as one of the leading agencies with mobile marketing services because it received the highest client scores.
According to Forrester, AKQA clients are impressed with the methodology the agency employs to develop mobile strategies. Those brands looking to make a big splash in mobile, can count on AKQA.
Additionally, Ogilvy received high scores for its understanding of the future of mobile and how marketers need to move with the industry.
As for TribalDDB, the agency got high marks for its proprietary back-end technology and its ability to integrate mobile into the multichannel mix.
Lastly, Razorfish was recognized for its sound strategic development skills and solid execution, per Forrester.
“I think agencies realize that mobile represents a fundamental shift in the way companies will do business in the future—on a similar scale to how the internet changed the way companies do business,” said Melissa Parish, an analyst at Forrester Research, Cambridge, MA. “ If they want to be relevant and maintain their trusted partner status, they need to prepare now to meet those needs.
“And since digital agencies are frequently cast in the role of innovator for their clients, this is the next logical place to invest,” she said. “All of the agencies understand that to be successful, a mobile strategy must not be stuck in a silo.  It’s got to be part of the comprehensive marketing approach.
“Agencies, large and small, are going to start thinking about mobile in a real, concentrated way.  I think that those agencies that already have a foothold in mobile will see more of their revenue being generated from that practice, and more prospects coming to them for that expertise.  I also think there are likely to be some talent-grabs for very smart mobile strategists in the near future.”

 

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Shopkick ‘Kicks’ Showrooming Effect in the Teeth; Drives $110 Million in Revenue to Retail Partners

Shopkick ‘Kicks’ Showrooming Effect in the Teeth; Drives $110 Million in Revenue to Retail Partners

Posted: 01 Feb 2012 10:52 AM PST

Shopkick partners can breathe a sigh of relief in the wake of all of the talk about losing in-store customers to “showrooming,’ as it’s been deemed.

The mobile shopping app drove more than $110 million worth of in-store revenue for its partner retailers in 2011, which was the first full year it was in operation. Currently, Shopkick works with 11 national retail brands in the US, including BestBuy, Target, Macy’s and Old Navy.

With consumers researching products in brick and mortar stores, then going online to make a purchase, showrooming has become a damning problem for retail brands. Shopkick sees itself as an antidote to that dilemma.

“Some mobile services drive people out of stores, not into stores, with online comparison shopping that turn stores into ‘showrooms.’” said Cyriac Roeding, CEO of Shopkick. “Shopkick drives people into stores by rewarding them with things they love just for visiting.”

Path to Purchase

Shopkick aims to be the single location-based shopping app for retailers, brands and shoppers alike. People don’t switch wallets or outfits going from the grocery store to the mall, so assuming they’ll want separate apps for the various ways and places they shop ignores consumer preferences. To best serve all its constituents, Shopkick rewards behavior throughout the path to purchase, including:

  • § Discovery: Shopkick users interact with stores in the app 150 million times per month, and that allows brand and retailers to reach them at home and on-the go. Media partnerships with InStyle and the CW amplify the discovery.
  • § Visits: Shopkick uses what it refers to as presence detection technology that rewards shoppers from the moment they walk into partner stores.
  • § Purchase: Thanks to a recent partnership with Visa, Shopkick rewards shoppers when they make a purchase at a participating partner retailer using their Visa debit or credit card as part of the Buy & Collect program.

Presence Detection Key to Shopkick Success

Shopkick’s patent-pending presence technology is what sets it apart from other apps, which rely on often inaccurate GPS. Thanks to a small box located within the store, which emits a signal that the app detects and decodes, it knows the shopper is actually in the store and, as a result, provides reward points, called “kicks” to the shopper.

Shopkick by the Numbers

Based on numbers reported to SCT, Shopkick has:

  • § 3 million active users;
  • § 1 billion in-app offers have been viewed;
  • § 5 million walk-ins to partner stores in December 2011;
  • § 10 million products have been scanned.

There is even more evidence that Shopkick works for retailers and brands. For example: 

  • § During the 2011 holiday shopping season, shopkick users interacted with stores through the app more than 3.1 million times per day on average, up from just over 1 million in August 2011;
  • § There were approximately 150 million interactions with retailers from the launch of Old Navy on November 10, 2011 through the end of the year.

As to who is using the app, 64 percent of all Shopkick users are younger women, most of whom are moms. Since women are responsible for 85 percent of all purchases, that certainly bodes well for retailers.

Shopkick Partner Metrics

Lastly, here are some metrics related to Shopkick partners:

  • § Eleven national retail partners:  American Eagle Outfitters, Best Buy, Crate and Barrel, Macy’s, Simon Property Group (the nation’s largest mall operator), The Sports Authority, Target, Toys“R”Us, west elm and The Wet Seal;
  • § In 2011, Best Buy, Simon Property Group, Crate & Barrel and west elm expanded their shopkick program include all locations nationwide;
  • § New partners in 2011: Old Navy (rolled out nationally at launch), Visa, InStyle, CoverGirl, Disney, Levi’s, Libman, Mead Johnson, Meguiar’s, Mr. Clean, Olay, Revlon, Tilex, Trident, and VTech;
  • § Over 35 major brand partners including Clorox, Disney, HP, Intel, Kraft Foods, Procter & Gamble, Unilever, Gerber, Hasbro, Nickelodeon and more;

Shopkick’s goal for 2012 is to do more of the same – continually increase the number of retail partners and app users, which should translate into more dollars being spent in the store and not on Amazon.

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