Marketing Technology Landscape Supergraphic (2020): Martech 5000 — really 8,000, but who’s counting?

Martech Landscape 2020 - Martech 5000

Welcome to the 2020 edition of the marketing technology landscape.

FIRST, a huge debt of gratitude for Scott’s continued passion, commitment to and thought leadership of the MarTech industry/community. I want to post this right up front as a Thank you and to share Scott’s desire regarding his content.

Feel free to use and distribute the 3200×1800 slide version of the image in any presentation or article you like, as long as you share it “as is” with attribution. And if you want to print the high-resolution version as a poster for your own personal wall display, go for it.

For any other uses of the high-res graphic, please contact me for permission first. For almost all legitimate cases, I’m happy to grant it. You can also still get the original 2011201220142015201620172018, and 2019 editions of the landscape.

https://www.linkedin.com/in/sjbrinker/

Yes, it grew once again, by 13.6%, up to a total of 8,000 martech solutions.

That’s after 615 from the 2019 landscape went away, either consolidated with another martech company or simply gone defunct. If you were predicting consolidation, an 8.7% churn rate from one year to the next is pretty significant attrition to support that narrative.

But the rate of new venture creation — or at least new venture discovery in our research — outpaced the forces of consolidation once again. In fact, if we first remove the 615 from last year’s 7,040 count, then the growth of new entries on the landscape was actually 24.5%.

Think about that: 1 in 5 of the solutions on this year’s martech landscape weren’t there last year. That’s almost the equivalent of the entire 2015 marketing technology landscape.

There were other martech companies that were acquired from the 2019 landscape — but they were acquired by firms that weren’t already on the landscape. So those transactions didn’t count as consolidation, just a change of ownership. They did not shrink the net number of solutions available to marketers.

The new design of the graphic this year — more on that in a bit — gave us space to add in a legend with the counts for the number of solutions in each category. Here’s how the categories grew relative to 2019:

Martech Category Growth 2019-2020

Data is by far the fastest growing category, up 25.5%. It makes sense. We have a ton of data. The challenge now is figuring out how to harness it effectively. That’s driving a lot of software innovation in the space.

We also calculated the fastest growing subcategory in each category, by percentage of growth. It’s interesting to see that physical world interactions (print, retail proximity, and IOT), data governance and privacy, video marketing, conversational marketing and chat, and project and workflow management led the pack. These all have been major themes in marketing and martech over this past year.

Forget shiny object syndrome. Martech chases marketers more than the other way around.

For the record, here’s the complete progression of the overall landscape since 2011:

Martech Landscape 2011-2020

Or, for those of you who prefer a more analytical rendering:

Martech Landscape Growth 2011-2020

Just a take a moment to reflect on that: 5,233% growth of this landscape since 2011.

Now, this year’s data was collected before the coronavirus pandemic exploded globally in March 2020. The elephant-in-the-room question, of course, is what impact will this crisis have on the martech industry? What will the martech landscape look like in 2021?

Good questions, which I’ll address a little further down in this post.

First, here are official links to the graphic at different resolutions:

Marketing Technology Landscape Supergraphic (2020) — 6.7MB slide (retina)

Marketing Technology Landscape Supergraphic (2020) — 57.8MB hi-res JPEG

Marketing Technology Landscape Supergraphic (2020) — 162.5MB hi-res PDF

Feel free to use and distribute the 3200×1800 slide version of the image in any presentation or article you like, as long as you share it “as is” with attribution. And if you want to print the high-resolution version as a poster for your own personal wall display, go for it.

For any other uses of the high-res graphic, please contact me for permission first. For almost all legitimate cases, I’m happy to grant it. You can also still get the original 2011201220142015201620172018, and 2019 editions of the landscape.

For any other uses of the high-res graphic, please contact me for permission first. For almost all legitimate cases, I’m happy to grant it. You can also still get the original 2011201220142015201620172018, and 2019 editions of the landscape.

Now, let’s talk a bit about the design and data before digging into further analysis.

The Martech 5000: 2020 Edition — A New, Organic Design

This year’s martech landscape graphic looks, um, different. Kind of trippy. You might wonder if it has anything to do with us being located in a state that has legalized marijuana. Or perhaps being sheltered-in-place a bit too long. Or both. Plausible explanations, but, no.

The new design actually has a practical origin story. The layout process of trying to tightly pack dozens to hundreds of logos, approximately to the same scale, in a square box of a category is hard. (Literally: it’s a variation of the bin packing problem in computer science that is NP hard.) Just when you get it perfectly packed, if you add or remove a single logo, the ripple effects can force you to rearrange all of them. Trying to grow or shrink a category box triggers the same thing — but across all the other adjacent category boxes too.

You can get a prescription for medical marijuana for the stress that causes.

So the team at Blue Green, who produced this year’s landscape again, came up with a clever solution. Instead of fitting the logos to the box, fit the “box” to the logos. Pack the logos in a cluster, keeping their relative scale and proximity close to constant, and then just draw the border around whatever natural shape that cluster happens to take.

It’s still challenging to then pack the natural category clusters together and maintain a roughly 16:9 aspect ratio for the entire graphic. But having some slack within the packing algorithm cut the overall layout time by more than half. (There’s a general lesson here about building in slack for adaptability over perfect optimization in an ever-changing environment.)

But aside from its pragmatic production value, this approach resonated with me for several reasons:

  1. This year’s martech landscape looks different, right at a glance. A fresh design reminds us this is still a vibrant and evolving space. So much has changed over the past five years in martech. The landscape graphic should reflect that.
  2. The organic nature of this design better reflects the nature of martech. It’s a more fluid and amorphous space than stacks of nice, neat boxes would imply. Instead, this conveys the fractal characteristics of the industry, while still providing some basic organizational structure.
  3. It’s more a work of art than a left-brain data visualization. I don’t mean that pretentiously. More humbly, the bigger this graphic has become, the less utility it’s provided. It’s nearly impossible to “use” it for anything other than communicating the eye-popping scale and diversity of martech — or taking an exploratory random walk through categories. This new design helps dispel the myth of utility. But hopefully like art, it evokes thought and emotion. (Maybe not always positive emotions.)

Now, if we really wanted to provide utility, then we should just publish a database with all of these martech solutions in a format that could easily be searched and filtered.

So we did that too.

Introducing martech5000.com Crowdsourced Martech Database

Martech 5000 Database

We’ve launched martech5000.com, a site where you can access all the data of the current martech landscape. Actually, even more current than the graphic, as we’ll update the database continuously, whereas the graphic is more of a once-a-year snapshot.

When I say “we’ll update,” I’m not using the editorial “we.” You, as a member of the martech community, can contribute your udpates too: new solutions that we missed and existing solutions that have changed, been acquired, or gone away. We’ll moderate those suggestions, so as to avoid the data set turning to mush.

So if we missed your martech company, please add it to the database at martech5000.com.

To access this database and make contributions, you simply need to create an account on martech5000.com with your name and email address — and give us permission to email you as a subscriber to chiefmartec.com. We won’t share your info with anyone else, and we won’t spam you with other people’s ads.

The martech5000.com site was built by Blue Green using Bubble.io and Airtable — let’s hear it for the power of no-code platforms. Indeed, every marketer is now an app developer.

Speaking of data, let me give credit where it’s due here.

Blue Green did almost all of our primary data research this year. Their Herculean effort and passion for martech made this possible. But we also received extraordinary contributions from MarTech AllianceMartechbase, and MarTech Tribe, who each shared significant data updates with us from their own research. In fact, many of the newly discovered companies were from the European martech landscape that Martech Tribe produced earlier this year.

Other sources we relied on for research martech companies include CabinetMCapterraG2LUMA Partners, and TrustRadius. Anand Thaker helped shape our data collection methodology when co-producing the 2017 and 2018 landscapes. And Terence Kawaja of LUMA Partners first inspired us with his original adtech LUMAscape.

I named the site martech5000.com because I am willing to bet — at least bet a domain — that the number of martech solutions in the world will not drop below 5,000 for the rest of this decade.

Which is a good segue…

The Shape of the Martech Industry in 2020 and Beyond

Ever year I’ve published the martech landscape, since 2011 on, people have been pointing at it and confidently predicting it would consolidate. Usually within the next year.

Yet every year the landscape has grown. It’s now 50X the size it started at.

But those two statements aren’t as mutually exclusive as they might seem. The number of martech solutions has grown. It’s just empirical fact. Yet the industry has also consolidated. Here’s how that happens without a time-space paradox:

Martech Industry Long Tail

The martech industry is a long tail. There are a consolidated number of platforms that dominate global market share. Maybe a dozen or two. Rattle off the top names that come to mind, and you’ll have the gist of the “head” of the tail. (An interesting debate is whether consumer platforms like Facebook qualify. Or cloud infrastructure platforms like AWS.)

Then there are a few hundred category leaders. Their solutions are more focused and dive deeper on a particular capability — say, social media management — but they still have tens of millions or even hundreds of millions of dollars in revenue. (Keep in mind, martech is a $121 billion industry overall.)

And then… you have a long tail of thousands of specialists and startups. Many aspire to be the next major platform. Or at least the next category leader. And some will achieve that.

But plenty of others aren’t betting on a moonshot. They’re simply running good businesses.

Here is the thing that confounds those who only consider a martech company to be “real” if they’ve raised a ton of venture capital on a unicorn trajectory: company valuation is not the same as customer value. Many small martech firms solve specific pain points or open up new — if sometimes narrow — growth opportunities. And their customers love them for it.

They may have a small number of customers. Or the slice of capability they provide might be thin enough that their ACV is only a few hundred or a few thousand dollars.

But thanks to cloud economics — i.e., it’s insanely cheap and easy to dynamically scale SaaS on Amazon, Google, or Microsoft cloud infrastructure — and product-led or services-led growth, many of these small martech companies are… wait for it… profitable.

That also makes them sustainable. They’re not beholden to investors for the next round of funding to survive. Indeed, many of them are bootstrapped from the get-go.

They might be as small as a “micro ISV” — a couple of entrepreneurial developers who turn a passion project into a solid business. Don’t dismiss that. I’ve seen quite a few million-dollar products built that way. Splitting that revenue two ways, while having fun, running their own show, and enjoying genuine connections with happy customers can be very fulfilling work.

Others scale up to dozens or hundreds of employees. Or blossom within a larger services business that has found a way to “bottle their special sauce.”

Martech: Ecosystems, Experts, and (Citizen) Engineers

Almost none of these will ever raise top-tier funding on Sand Hill Road. But collectively they are an essential part of the martech industry. They fill the myriad of gaps that the major platforms can’t — because it’s not economically feasible for a multi-billion dollar company to chase niche opportunities worth only millions or even tens of millions of dollars. Yet customers still crave such solutions crafted to their diverse and varied needs.

A wonderfully symbiotic relationship is emerging here. The major public martech companies have come to realize that this legion of long tail builders and entrepreneurs can be their allies. The stability of a major platform as the backbone of a marketing stack augmented with a set of specialized apps designed to plug deeply into that platform is a powerful combination.

A “point solution” — which used to be a negative label — isn’t a point solution any more when it seamlessly integrates into your primary platform. It becomes part of the fabric of your stack. Literally: it’s a feature, not a bug.

These platform ecosystems are the foundation of The Second Golden Age of Martech.

Instead of suite vs. best-of-breed, marketers get the best of both. Many of these ecosystem solutions also blend software and services to help marketers achieve outcomes as much as technical capabilities.

Second Golden Age of Martech

At the same time, these characteristics give long tail martech businesses a certain degree of robustness. By integrating deeply with a major platform, they overcome buyer objections to unintegrated software. They tap network effects with other integrated apps that can benefit from each other’s data and services. And they can focus their marketing and sales energies toward a well-defined target audience — customers of that platform — often through online marketplaces run expressly for that purpose.

(Yes, given my role at HubSpot, I’m biased on the advantages an ecosystem can provide. But these dynamics aren’t unique to HubSpot. You can see ecosystems thriving around almost all of the major marketing platforms out there.)

But What Will Happen With Martech in 2020 Now?

Other things being equal, I believe the martech industry will remain rich and diverse for the decade ahead. Heck, I’m betting on it with my martech5000.com domain. Even with plenty of consolidation, the volume of net new software creation — although likely more ecosystem-oriented software — will continue to be robust.

There is an ever-renewing spring of opportunities to make marketing better and few barriers to building an app in the cloud to address them.

But other things aren’t equal. Certainly not this year.

Will the coronavirus crisis ravage the martech landscape? Maybe. But I think we’re looking at more of a short-term hit than a long-term death. The next year will likely be rough for a lot of martech vendors, if for no other reason than it’s going to be a tough time for their customers. Economic wake. More will exit the field than would have otherwise — and that’s on top of the “dot com” moment many felt we were already facing. That increases both real and perceived vendor risk for VC-funded ventures, which is a bit of a vicious cycle.

On top of that, marketing operations teams — in many firms, the gate-keepers to the martech stack — have their hands full with crisis-related issues for the immediate future.

However, while there are serious headwinds for martech in this crisis, there are tailwinds too:

https://cdn.chiefmartec.com/wp-content/uploads/2020/04/martech-headwinds-tailwinds.jpg

The world is going to continue to become more digital. If anything, this crisis will accelerate the motivation for firms to embrace digital operations and digital customer experience. And that’s where martech thrives.

Most martech solutions tend to have a “performance marketing” bent to them. Those that can deliver results will be especially valued in a time when marketers have to justify every cent.

And, yes, back to ecosystem dynamics again: eliminating both the headaches of integration and the overhead of too many solutions overlapping with their own implementations of what should by now be common, underlying platform functionality will bring greater cost efficiency to martech builders and buyers.

As the headwinds eventually subside — and they will — I believe those tailwinds will carry the martech industry far forward through the decade ahead.

Of course, this is just my opinion. However, I will share this chart from LUMA Partner’s Q1 2020 Market Report, showing how public markets behaved as the COVID-19 crisis erupted:

Martech in the Public Markets Q1 2020

LUMA’s tracked bundle of martech stocks suffered along with pretty much the entire market. But not to the same degree. In particular, at the end of March, when the S&P was down 25% from the start of the year, martech was only down 8%.

Necessary disclaimer: this is not investment advice.

But it is evidence that I’m not the only one who’s bullish on the future of martech.

It won’t be a cakewalk getting to that future. Recovering from this crisis will be a challenge. But I have faith the marketing and martech communities.

Comments

What Digital Business Key Performance Indicators (KPIs) are you using?

Digital business key performance indicators (KPIs) designed to assess the progress of digital transformation are still not widely used or universally understood — it’s a key critical success factor essential to continued investment. These metrics and analytics should stand alone initially but always tied to the overall corporate strategic initiatives.

what_is_chief_digital_officer-100340171-orig

How would you describe your transformation progress? What set of relevant KPIs specific to the digital business transformation effort are your guidance?

With most enterprises already using a robust set of enterprise KPIs to measure the performance of their business, it may seem superfluous to create yet another set of KPIs. However, as with any large transformation or project, it is helpful to temporarily create transitional KPIs for the duration of the digital business effort. In Digital Business KPIs: Defining and Measuring Success, research firm Gartner sets out to look at how enterprise CEOs, chief digital officers and CIOs must move beyond the transformation stage and set metrics and goals that lay out a true digital business journey. In fact, according to Gartner, CEOs, chief digital officers (CDOs) and CIOs must:

Move beyond the transformation stage and set metrics and goals that lay out the digital business journey.

My experience validates the need to work closely from the outset with each senior business unit executive to quantify the potential economic benefits of digitalization.

Use startup-style metrics for new ventures, acquisitions and business models.

Curated from http://www.consultparagon.com

Are CMOs The New Owner Of The Data And Technology Around Which Companies Should Organize?

Are CMOs The New Owner Of The Data And Technology Around Which Companies Should Organize?

Thank you Steve Olenski!

5/25/2017

Let’s cut right to the chase here, kids. The answer to the question posed in the title is “largely yes” according to Alicia Hatch, CMO of Deloitte Digital. She cites the 2016 Gartner Spend Survey which found that CMOs had one of the highest technology spends of any C-suite member and is on track to overtake CIOs in 2017.

GML_CMO Tech Spend_Infographic Gartner Marketers 2017

To further support her belief one can point to Forrester’s report C-Suite Tech Purchasing Patterns which predicts that by 2018 about 36% of all marketing technology-related new project spending will be fully controlled by CMOs.

Andrew Bartels, Forrester Research analyst and lead author of the report is quick to point out, however, that while the “growing tech-saaviness of business leaders and the wider availability of cloud solutions does mean that business leaders are playing a bigger role in the front end of this process… the persistence of licensed software, the growing adoption of cloud as a replacement for licensed software, and challenges of implementing and optimizing solutions mean that CIOs and tech management teams still play a dominant role in overall tech purchases by businesses.”

Mix and Match With Hatch

When I spoke with Alicia, in addition to getting her thoughts on CMOs becoming the new owner of the data and technology around which companies should organize, I wanted to picked her brain on a few other topics including recent changes she’s witnessed, what the difference between data-driven and data-informed campaigns is and more.

Steve Olenski: What have been the biggest changes in marketing you’ve seen over the past 6 months?

Alicia Hatch: Marketing leaders across verticals and industries are intensely focused on marketing technology, attempting to build the most perfect stacks for gaining the most precise customer insights. There are higher expectations of CMOs than ever before, and increased pressure to do more with fewer resources.

These shifts have also happened against a backdrop of a bit of digital disillusionment, spurred by brand safety concerns. While marketers work around the clock to ensure their brands are well-regarded via the distribution of consistent, powerful messaging, there is an increased awareness to the fact that brands cannot control every piece of digital content that may influence how a consumer or company views a particular brand. Companies are becoming more cautious when selecting where to run advertisements, for example, knowing that their ad could run alongside an offensive message or one that simply does not align with the character of the brand they represent.

Olenski: I read that you believe the evolution of the CMO has driven the rise of martech. Can you elaborate on that? Why do you believe this is the case?

Hatch: Marketing technology originated from the need for marketers to better understand their customers and create more thoughtful, personalized and simultaneously automated campaigns that help build brand identity.

As the role of CMO has evolved from being a pure brand ambassador to a central growth driver of the business, modern CMOs have become intensely data-driven. We must demonstrate we can be predictable revenue drivers with highly optimized spend. In order to do this, we must architect our marketing technology around critical data flows and not just capabilities. We must create data-driven cultures by designing workflows around these data flows.

To effectively act on these imperatives, the martech industry had to rapidly advance to catch up with the needs of the sophisticated modern CMO. Innovation in predictive analytics is now being driven by the new marketing imperative to not only demonstrate business impact but to continuously optimize it.

Got Customer Experience Strategy? ….Got Right Team?

The Who, What, Where, And Why Of Marketing Technology Groups

Posted by Anjali Yakkundi on May 30, 2013
This post originally appeared on destinationCRM.

We’ve heard a lot in the past year about the future role of marketing technologists as solvers of the “IT/marketing clash of the titans” (as one Forrester client put it to me recently). These technologists are more than just your basic webmasters. Instead, they are professionals with deep knowledge of how technology can deliver on marketing strategies in order to bring about better digital customer experiences. At Forrester, we’ve started to see an emerging trend of shared services groups whose goal is to bridge the marketing technology divide. Our latest research found that organizations have turned to this model — which we call the marketing technology group — to foster tighter integration between IT and marketing and between strategy/design professionals and technologists. Defining characteristics include:

Who? These groups tend to be made up of a diverse lot of professionals, but in general are staffed by a combination of marketing strategists, creative design professionals, and technologists with design and business savvy. We found some of the most sought-after technologists were mobile- and data-literate developers and higher-ranking IT leaders, like enterprise architects, who can coordinate an ever-growing number of digital experience technologies (e.g. CRM, Web content management, commerce platforms, analytics, etc.). The key is to give these groups direct tie-in to C-level executives. As a vice president of strategy at a digital agency told us, “The problem with shared services is that too often it’s staffed by only powerless workers.”
What? A digital experience leader at a multinational organization using this model described it as a “digital innovation team.” Others we interviewed described these shared services groups as “internal digital agencies.” Much like an agency, these groups are responsible for providing various business units with a host of services to improve marketing and digital customer experience initiatives. This includes (among other things) strategic support, design and creative services, and technology support.
Where? These groups are still emerging, and most organizations we speak to prefer to play it safe with a central or decentralized IT approach. We’ve seen the most innovation coming from retail and consumer packaged goods organizations, but that doesn’t mean we haven’t seen it from others as well. We interviewed a few key decision makers from financial services and healthcare organizations who are looking to move to this shared services approach.
Why? This approach has many benefits, including the tight integration between creative professionals and technologists, allowing the gap to close between design and the delivery of that design. Firms also achieve agile processes more easily with marketing and IT professionals working under one umbrella. The downside? This approach can be slow. A vice president of digital marketing at a financial services organization said: “In my shared service model, someone ends up waiting.” Organizations with multiple brands also worry that a shared service approach limits the brand differences and makes each one look too similar; better governance and brand guidelines can mitigate this risk.

So what’s the future of marketing technology groups? We expect that this trend will continue to grow as more organizations see the appeal of the “internal digital agency.” This doesn’t mean it will take over central IT groups; instead, we expect many organizations to use shared services groups to supplement existing IT groups.

Our recent reports dive into roles and organizational structures, as well as data around this emerging group. Do you have a shared marketing technology group or have you begun to move to this model? Tell us about your case studies in the comments area below.